Technical FAQs

We often get questions about the different Glenn Harrold apps, so watch the video, which explains the differences between them!

All in-app purchases must be restored in the same app where they were originally purchased (there are several Glenn Harrold apps on the App Store). Purchases will also only restore to devices on the same platform (i.e. iPhone/iPad or Android).

If you're unsure where you made the purchase, you can check your Apple purchase history. If you're sure you're restoring in the right app, try reinstalling – it fixes 95% of problems.

1. On your home screen, press and hold the app icon, then tap Remove App → Delete App.
2. Open the App Store, tap your profile picture (top right), then tap Purchased.
3. Find the app, re-download it and open it.
4. Tap Restore (top right) and confirm that you want to restore your purchases.
5. Tap Library (at the bottom) and you should see your paid sessions in the Purchased category.

If you used a different Google account to make the original purchases, try this:

1. Uninstall Relax & Sleep Well.
2. Open the Google Play Store app and tap your profile picture or initial (top right).
3. Tap the down arrow (or Add another account) and choose – or sign in with – the account you originally purchased with.
4. Reinstall Relax & Sleep Well.
5. Open the app and tap Restore (top right). Your sessions will appear on the Library page in the Purchased category.

Your purchases may have been made in a different Glenn Harrold app (such as Ultimate Weight Loss or Solfeggio Sonic Meditations), which are no longer supported. We now focus on Relax & Sleep Well, so if you bought sessions in one of Glenn's other apps, please contact us and include your Google account email address. We'll help you access your sessions within Relax & Sleep Well.

If you're unsure where you made the purchase, you can check your Google payments history.

Purchases only restore to devices on the same platform (i.e. Android or iPhone/iPad).

Reinstalling fixes 95% of issues:

1. Make sure you are connected to Wi-Fi.
2. Open the Google Play Store, search for the app and open its page.
3. Tap Uninstall, then once it's finished, tap Install to reinstall it.
4. Open the app and tap Restore (top right). Your sessions will appear on the Library page.

Please try reinstalling, which fixes 95% of problems.

1. Open the Games & Apps tab, then tap Library.
2. Find Relax & Sleep Well in the list, tap the three vertical dots on the right and choose Delete from Device.
3. Tap the yellow download button next to Relax & Sleep Well to re-download the app.
4. Open the app and tap Restore (top right).
5. You will see your sessions in the Purchased category.

Alternatively, you can contact Amazon for a refund: Amazon customer service.

If you haven't received an order confirmation email for your app purchase, check your order history with Amazon and update your payment method if necessary. For any other issues, please contact us with details of your device.

Make sure you're signed in with the same Apple account you made the original purchases with. You can then download previous purchases like this:

1. Open the App Store (the blue icon with a white ‘A’).
2. Tap your profile picture (top right).
3. Tap Purchased and download the app. Once downloaded, it will appear on your home screen.

There are more detailed instructions on downloading previous purchases on Apple's support page.

We now focus on Relax & Sleep Well, so if you purchased any other Glenn Harrold apps or in-app purchases, you may find those apps are no longer available on the Google Play Store.

If you can't access your previous purchases, please contact us with your Google account email address so we can look up your orders.

We will either refund you, or ask you to repurchase the sessions in Relax & Sleep Well and then refund you afterwards.

Get Relax & Sleep Well on Google Play

Reinstalling the app fixes this in most cases. Follow the steps for your device:

This happens when a download doesn't fully complete because of a weak internet connection. Re-download the session like this:

1. If the app is stuck, turn your device off and on again.
2. Make sure you are connected to Wi-Fi.
3. Re-open the app and tap Library.
4. Tap the session you need to re-download.
5. Scroll to the bottom of the description, tap the red Delete Session bar, then tap Yes to confirm.
6. Tap Restore (top right) a few times until you see “Restore Successful”, then tap OK.
7. In the Library, tap the session and re-download it.

First, make sure your device's volume is turned up. Then force close the app and reopen it:

Unfortunately, apps are not transferable across platforms, so once you buy them they will only work on the operating system you were using at the time. You can get a new phone or tablet and they will still work, but it must use the same operating system (i.e. Android or iOS).

This is one of the reasons the app versions are so much cheaper than the MP3 versions. The MP3s can be used on any of your devices, forever, as long as you keep a backup of the files.

Browse the MP3s

Yes – as long as the device is on the same platform as your original purchase (e.g. iOS) and you're signed in with the same Apple ID or Google account you bought it with.

Simply sign in to your account, go to the Apple App Store or Google Play Store, find the app and download it to your second device. Then open the app and tap Restore to bring back your in-app purchases.

Please note that you can't install an Apple app on an Android device, or vice versa.

1. On your device, open your Apple subscriptions.
2. Tap the Ultimate Hypnosis subscription, then Cancel Subscription.

If that link doesn't work, follow Apple's instructions here.

1. Open the Google Play Store app.
2. Tap your profile picture (top right), then Payments & subscriptions → Subscriptions.
3. Select Ultimate Hypnosis and tap Cancel subscription.

You can also manage your subscription payments by following Google's instructions here.

Log in at Ultimate Hypnosis with the account you use in the app, then choose what you need:

If you're not on a recurring subscription, you'll just see options to buy a new one.

If technical problems stop you using the app (such as video playback issues or crashes), a refund may be considered. Please include screenshots showing the problem. Refunds are prorated based on the time remaining on your subscription.

We don't refund previous subscription purchases if you switch to a new plan and cancel your previous subscription.

We reserve the right to modify or update our refund policy at any time without prior notice. By continuing to use our services, you agree to the terms outlined in this refund policy. If you have any questions, please contact our customer support team at support@breakthroughapps.io.